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[GitLab]: https://gitlab.torproject.org/tpo/tpa/team/
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[direct link to a new ticket form]: https://gitlab.torproject.org/tpo/tpa/team/-/issues/new
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### Real-time support: office hours
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Once a week, sysadmins try to have a full work day where an admin is
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available to answer questions in realtime, in our video-conferencing
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platform (currently [Big Blue Button](howto/conference)). The space can be used for
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problems that cannot be easily worded, more controversial discussions
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that could just use a phone call to clear the air, audio tests, or
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just to hang out with the crew or say hi.
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Some office hours might be reserved to some topics, for example "let's
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all test your audio!" If you have a particularly complex issue in a
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ticket, TPA might ask you to join the office hours for a debugging
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session as well.
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Typically, office hours are held during business hours of the staff
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available, which is currently the America/Eastern timezone, between
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about 9:00 to 16:00. The schedule might change without this policy
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being updated. The schedule and the location of the BBB room are
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available in the topic of the IRC channel (above).
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### Private question and fallback: email
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If you want to discuss a sensitive matter that requires privacy or are
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