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![service-happiness-score](2021/service-happiness-score.png)
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### Key takeaways
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### Actionable items
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Those are suggestions that could be done in 2021:
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* **GitLab** is a success, people want it expanded to **replace
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git-rw/gitweb (Git hosting) and Jenkins (CI)**
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least a way to deliver email without **being treated as spam**
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* **CiviCRM is a problem**: it needs to **handle bounces** and we
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have frustrations with our consultants here
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* **RT receives a lot of spam** and makes people unhappy
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* **schleuder is a problem**: tedious to use, unreliable, not sure
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what the solution is
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* people are **extremely happy with metrics.tpo**, and **happy with Big
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Blue Button**
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* the **main website is a success**, but there are concerns it still
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**links to the old website**
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* some people would like to use the **IRC bouncer** but **don't know how**
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* the **blog is a problem**: **formatting issues and moderation** cause
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significant pain, people suggest **migrating to Discourse and a
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static blog**
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* people want a **v3 onion.tpo** which is planned shortly
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* **NextCloud** is a success, but the **collaborative edition is not
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working for key people** who stay on other (proprietary/commercial)
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services for collaboration. unclear what the solution is here.
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* people want a **v3 onion.tpo** which is planned already
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In general, a lot of the problems related to email would benefit from
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**splitting the email services into multiple servers**, something that
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roadmap. In general, it seems the **delivery service should be put back
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on the roadmap** this year as well.
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### Unactionable items
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Those do not have a clear path to resolution:
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* **RT receives a lot of spam** and makes people unhappy
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* **schleuder is a problem**: tedious to use, unreliable, not sure
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what the solution is, although maybe splitting the service to a
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different machine could help
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* people are **extremely happy with metrics.tpo**, and **happy with Big
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Blue Button**
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* **NextCloud** is a success, but the **collaborative edition is not
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working for key people** who stay on other (proprietary/commercial)
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services for collaboration. unclear what the solution is here.
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### GitLab
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GitLab is a huge accomplishment. It's the most used service, which is exceptional considering it has been deployed only in the last few months. Out of 11 respondents, everyone uses it at least weekly, and most (6), hourly. So it has already become a critical service!
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