Need help?
Note: if you have a problem with email, make sure you follow the reporting email problems guide.
If you need help from the sysadmin team (or even if you're not sure which team!), please do contact us using one of the following mechanisms:
Quick question: chat
If you have "just a quick question" or some quick thing we can help
you with, ask us on IRC: you can find us in #tor-admin on
irc.oftc.net and in other tor channels.
That channel is also bridged with Matrix in #tor-admin:matrix.org.
It's possible we ask you to create a ticket if we're in a pinch. It's also a good way to bring your attention to some emergency or ticket that was filed elsewhere.
Bug reports, feature requests and others: issue tracker
Most requests and questions should go into the issue tracker, which is currently GitLab (direct link to a new ticket form). Try to find a good label describing the service you're having a problem with, but in doubt, just file the issue with as much details as you can.
You can also mark an issue as confidential, in which case only members of the team (and the larger "tpo" organisation on GitLab) will be able to read it.
Private question and fallback: email
If you want to discuss a sensitive matter that requires privacy or are unsure how to reach us, you can always write to us by email, at torproject-admin@torproject.org.
For details on those options and our support policy, including support levels, supported services and timelines, see the TPA-RFC-2: support policy.