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Verified Commit f097288d authored by anarcat's avatar anarcat
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mention service admin distinction and debian versions

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...@@ -86,8 +86,8 @@ Open a ticket by writing <support@cymru.com>. ...@@ -86,8 +86,8 @@ Open a ticket by writing <support@cymru.com>.
TBD TBD
Emergency policies Support policies
================== ================
We consider there are three "support levels" for problems that come up We consider there are three "support levels" for problems that come up
with services: with services:
...@@ -103,6 +103,16 @@ as much as possible, but it's possible that some weekends or vacations ...@@ -103,6 +103,16 @@ as much as possible, but it's possible that some weekends or vacations
are unattended for more than a day. This is the definition of a are unattended for more than a day. This is the definition of a
"business day". "business day".
TPA is responsible for the base service in the operating system, see
the [[service admin definition|doc/admins]] for details on
that.
Debian GNU/Linux is the only supported operating system, and we
support only the "stable" and "oldstable" distributions, until the
latter becomes EOL. We do *not* support Debian LTS. It is the
responsability of service admins to upgrade their services to keep up
with the Debian release schedule.
Code red Code red
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