Conduct tree testing of the new support-dot menu
Earlier this year, the 2024 Privacy Resilience Grantees conducted a card sorting study based on the content housed in the current support portal. The results of this study can be found here: #8 (closed).
As part of the redesign of the support portal happening in tpo/web/support#367 (closed), we intend to make two significant changes to the support portal's site structure in addition to the feedback received as a result of the card sort:
- Split the support portal into sub-sections for each product, tool and project.
- Fold the Tor Browser User Manual into the resulting Tor Browser section, with the intent to maintain a single resource moving forward.
After a new site structure has been drafted for the support portal, we should conduct a tree testing study with end users to evaluate its effectiveness and identify opportunities for improvement.
Accepting contributions
This issue is open to contributions from volunteer user researchers within the community. If you have the skills and experience to research this topic, and are interested in contributing to the Tor Project, please submit a research plan (if applicable) in a comment below for review by the UX Team. If you have any questions, please reach out to the UX Team first. Thank you!