Run card sorting study (or similar) on support-dot menu
This is user research to understand what is the most relevant content users are looking for during critical flows
and what is their expected way to reorganize the vertical menu navigation in support.torproject.org
:
- Understand what is the most helpful content during critical flows
- Understand which content architecture matches with users' expectations
Time estimates
- Preparation: Medium × Moderate = 3–4.5 d
- Facilitation and analysis: Medium × Moderate = 3–4.5 d
Preparation material
- Cards:
- PDF for printing: cards.pdf
- Selection of topics: support-topics.ods
- Instructions for partners:
- PDF for distribution: card_sorting_instructions.pdf
- Markdown source: card_sorting_instructions.md
- Reporting forms:
- For participants: https://survey.torproject.org/index.php/168241
- For partners: https://survey.torproject.org/index.php/246571
References
- https://gitlab.torproject.org/torproject/web/support/-/issues/99
- https://www.nngroup.com/articles/card-sorting-definition/
- https://www.usability.gov/how-to-and-tools/methods/card-sorting.html
- https://maze.co/guides/card-sorting/
- https://www.interaction-design.org/literature/book/the-encyclopedia-of-human-computer-interaction-2nd-ed/card-sorting
- https://www.ipcinfo.org/fileadmin/user_upload/drm_matrix/docs/CardSorting-for-printing.pdf
Tasks
-
Research which methodology to use to do card sorting with partners as part of #128 (closed) -
Propose a list of 30-50 items -
Have someone from Community review the list (@raya) -
Discuss incentives for participants -
Prepare a first set of cards in English -
Add card numbers
-
-
Prepare consent and demographics questionnaire -
Prepare instructions and reporting templates for partners -
Do a quick pilot round
Edited by sajolida