== Support Portal meeting
=== Session notes
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The goal is to model the Tor support portal after the Twitter support portal (https://support.twitter.com/)
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Isa worked closely with the Twitter team that made that portal and will advise us on what Twitter did.
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Original support portal will be flat HTML (non-interactive)
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Search feature is desired, duckduckgo might be able to help
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We will pull content from the old help-desk templates
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We will pull content from stackexchange
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We will create new content based on the support emails that execdir continues to receive
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We will build a glossary of Tor terms that will supplement the manual and FAQ
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Many FAQ entries will link back to the user manual
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We will use Transifex for multi-lingual support
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We will work with other teams when building this, namely applications and ux
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Outcomes
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simple searchable interface
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lessen the need for a human-staffed support desk
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make it easier for new users to open tickets for needs not addressed in the portal (actual bugs and usability fixes)
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Open questions
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Can we get DuckDuckGo to create the search interface?
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What is the timeline for this project? (note: we hope to have one in place by the end of 2016)
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How should we handle support for Tor-related apps, eg Orbot, Ricochet, and Tails?